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Lost internet connection

I have lost the internet connection on my iPad. My internet service is linked but when I try to get on the internet I get an error message saying " No Server connection", how can I rectify this ?.

iPad, iPadOS 15

Posted on Apr 19, 2022 4:30 AM

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Question marked as Top-ranking reply

Posted on Apr 19, 2022 5:55 AM

If set-up correctly, should you continue to experience difficulties, your WiFi Router may be unexpectedly dropping or blocking some network traffic on you local network.


You may find that simple restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS and DHCP services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Any wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices, such as your iPad


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation. If enabled, try disabling this feature (it is enabled/disabled for each WiFi network).


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support


If the above measures don’t resolve the issue, you might then consider reset of your iPad Network Settings - as described above by ProustGiulio.

5 replies
Question marked as Top-ranking reply

Apr 19, 2022 5:55 AM in response to Zebedie57

If set-up correctly, should you continue to experience difficulties, your WiFi Router may be unexpectedly dropping or blocking some network traffic on you local network.


You may find that simple restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS and DHCP services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Any wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices, such as your iPad


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation. If enabled, try disabling this feature (it is enabled/disabled for each WiFi network).


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support


If the above measures don’t resolve the issue, you might then consider reset of your iPad Network Settings - as described above by ProustGiulio.

Apr 19, 2022 5:05 AM in response to Zebedie57

Does it happen only at home, or with different wifi networks too?

Should be the former, try to restart your modem router.


Should be the latter, try to reset network settings in Settings>General>Transfer or Reset>Reset>Reset Network Settings, bearing in mind that this procedure also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before, but NO other data is affected. When done, restart your iPad.

Regards

Giulio


Apr 27, 2022 6:56 AM in response to Zebedie57

Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.


If some Apps are working as expected, while others are not, you may find that a restart of your WiFi Router - followed by a restart if your iPad - may help.


To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad as I have detailed above.


Lost internet connection

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