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ItisHongKong Author

Level 1

4 points

Return product

After I paid my iPad, my friend told me I can apply student discount online actually which can decrease HKD 400 for me. My iPad still unpack now, so can I get refund under this situation?

Posted on Apr 19, 2022 6:17 AM

Top-ranking reply

Chattanoogan

Level 7

26,037 points

Posted on Apr 19, 2022 6:36 AM

You generally have 14 days to return any hardware product for a full refund.

If you’ve “setup” the product at all, be SURE to remove all of your personal data; returning the device to it’s “new, out of the box” condition by following these instructions:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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2 replies

Top-ranking reply

Chattanoogan

Level 7

26,037 points

Apr 19, 2022 6:36 AM in response to ItisHongKong

You generally have 14 days to return any hardware product for a full refund.

If you’ve “setup” the product at all, be SURE to remove all of your personal data; returning the device to it’s “new, out of the box” condition by following these instructions:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Apr 19, 2022 6:36 AM in response to ItisHongKong

Assuming that you purchased your iPad directly from Apple or a physical Apple Store, Apple generally offer a 14-day unconditional returns period within which you can return a device without reason for refund or exchange.

If instead you purchased from a third-party or partner retailer, you will need to verify their respective returns policy.

If the iPad was set-up, you’ll need to follow this process to properly prepare for the return:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Return product