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I want to cancel 2 subscriptions i didn't authorize

I want to cancel subscriptions I never authorized

iPhone 6, iOS 12

Posted on Apr 19, 2022 8:32 AM

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Question marked as Best reply

Posted on Apr 19, 2022 8:34 AM

There is no such thing as an unauthorized subscription. If you were charged by Apple for something there are a few possibilities:

  • You installed an app that required a subscription; the subscription is activated automatically when you download the app
  • You purchased it from the app store (or subscribed to a service) and forgot you did
  • Someone you share your phone with purchased it from the app store
  • Someone you share your Apple ID with purchased it from the app store
  • If you have a family sharing plan, someone in your family purchased it from the app store
  • Your Apple ID was hacked and the hacker made a purchase from the app store - for this one see →If you think your Apple ID has been compromised - Apple Support
  • You were not actually charged for anything; the message you got was a scam to steal your identity - see →Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


The bottom line is that Apple never charges you for any purchase without authorization. So someone with access to your account must have made the purchase or subscription, if it wasn’t a scam message.


If it is a specific item on your bank or credit card statement see this link →If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support


You can review all of your purchases as described in this link →See your purchase history for the App Store or iTunes Store - Apple Support


If it is a subscription you can cancel it here →See or cancel your subscriptions - Apple Support.

Note that subscriptions are not canceled when you delete an app; the subscription must be canceled separately from deleting the app.


If the charge was made in error you can request a refund here→Request a refund for apps or content that you bought from Apple - Apple Support

2 replies
Question marked as Best reply

Apr 19, 2022 8:34 AM in response to Angeleah04

There is no such thing as an unauthorized subscription. If you were charged by Apple for something there are a few possibilities:

  • You installed an app that required a subscription; the subscription is activated automatically when you download the app
  • You purchased it from the app store (or subscribed to a service) and forgot you did
  • Someone you share your phone with purchased it from the app store
  • Someone you share your Apple ID with purchased it from the app store
  • If you have a family sharing plan, someone in your family purchased it from the app store
  • Your Apple ID was hacked and the hacker made a purchase from the app store - for this one see →If you think your Apple ID has been compromised - Apple Support
  • You were not actually charged for anything; the message you got was a scam to steal your identity - see →Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


The bottom line is that Apple never charges you for any purchase without authorization. So someone with access to your account must have made the purchase or subscription, if it wasn’t a scam message.


If it is a specific item on your bank or credit card statement see this link →If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support


You can review all of your purchases as described in this link →See your purchase history for the App Store or iTunes Store - Apple Support


If it is a subscription you can cancel it here →See or cancel your subscriptions - Apple Support.

Note that subscriptions are not canceled when you delete an app; the subscription must be canceled separately from deleting the app.


If the charge was made in error you can request a refund here→Request a refund for apps or content that you bought from Apple - Apple Support

Apr 19, 2022 8:34 AM in response to Angeleah04

If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▷ Cancel a Subscription.

Billing and Subscriptions.

Returns & Refunds.

Request a Refund.

▷ Check Refund Status.


Need more help?

I want to cancel 2 subscriptions i didn't authorize

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