being charge for two subscription of storage
how do i cancel one of my subscription of storage
iPhone 7
how do i cancel one of my subscription of storage
iPhone 7
florria wrote:
Because it was pull twice out of my bank account
Unlikely.
Seems more likely that you were charged for 2 different things. Its possible you have another subscription for something else, that costs the same as the iCloud storage option. Since the payments are not actually identified on your monthly statement, there is no way to tell them apart.
I suggest you verify all your active subscriptions on your Apple ID and make sure there's nothing else there you don't want to be paying for. Link-> How to cancel a subscription from Apple - Apple Support
Unless the dead iPhone was using a different Apple ID, the storage subscription is the same one as on the new iPhone which means cancelling it would cancel it on both places. But by that same token, it would only be one charge.
The system is setup such that double charges for the same thing are highly improbable.
florria wrote:
Because it was pull twice out of my bank account
Unlikely.
Seems more likely that you were charged for 2 different things. Its possible you have another subscription for something else, that costs the same as the iCloud storage option. Since the payments are not actually identified on your monthly statement, there is no way to tell them apart.
I suggest you verify all your active subscriptions on your Apple ID and make sure there's nothing else there you don't want to be paying for. Link-> How to cancel a subscription from Apple - Apple Support
Unless the dead iPhone was using a different Apple ID, the storage subscription is the same one as on the new iPhone which means cancelling it would cancel it on both places. But by that same token, it would only be one charge.
The system is setup such that double charges for the same thing are highly improbable.
OK, thanks for your feedback.
You can downgrade one iCloud subscription, see this Apple article: Downgrade or cancel your iCloud+ plan
https://support.apple.com/en-ph/HT207594
FYI: you can't merge multiple Apple ID accounts.
It is not possible to be charged for 2 iCloud storage subscriptions on the same Apple ID account. Once you upgrade your storage on your Apple ID it is upgraded, and cannot be upgraded again separately from the active one. The system is set up specifically so this cannot happen.
Why do you think you are being charged for 2 storage subscriptions exactly?
Have you checked your other subscriptions to make sure its not for something else entirely?
Where are you seeing the secondary charge?
Have you contact Apple Support?
If you want to downgarde for the dead iPhone, contact Apple Support -> Get Support (apple.com)
Have you also 2 x invoice from Apple?
Check -> Go to -> Settings -> your name -> iCloud -> if you see 50 GB (or 200 GB ot 2 TB) then you have an iCloud subscription.
If you have an iCloud subscription, you will receive a monthly bill from Apple, check your e-mail box.
You pay monthly for iCloud storage.
On the invoice for iCloud you can click Report a problem.
Or do you use 2 x Apple ID?
OK, if you want to keep both.
No what happen was I had to get another phone and when I set it up I must have sign up for the storage not thinking I already had it. I just want to pay for it once not twice each month
Guess I keep paying for both oh well
I can not get the dead phone on to cancel it so I guess I will pay for a dead phone
Did you for some reason create a new Apple ID for the new iPhone?
No I used the one I already had
How dead is the dead phone?
If you want to downgarde for the dead iPhone, contact Apple Support -> Get Support (apple.com)
No I used my one and only account
No I did not
being charge for two subscription of storage