I can't disable Filevault to update my OS

DaveTakesPictures wrote:

This is a new issue, I have regularly updated my OS on this mac for four years or more. FileVault has been enabled since I originally set it up. To update to Monterey, I am prompted to turn off FileVault. If this was required for past updates I had no issue then as I have not wiped this computer clean in years. The problem most likely with OS11

MacBook9,1

 Processor Name: Dual-Core Intel Core m5

 Processor Speed: 1.2 GHz

sudo fdesetup status confirms in terminal "FileVault is On."

DavesMacBook:~ dave$ sudo fdesetup disable

Password:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Enter the user name:Dave

Enter the password for user 'Dave':xxxxxxxxxxxxxxxxxxxxxxxxxxxx

FileVault was not disabled (-69594).

Interesting...

two thoughts

—try the upgrade when booted into SafeBoot Mode:

 How to use safe mode on your Mac - Apple Support

Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache,  etc. 

Login an launch the installer.

—Another possibility from the Terminal.app is upgrade your Big Sur to the current stable macOS 11.6.5 release before you try to proceed.

update using the command line,  this will bypass the secure token/owner check from the Software Update pref pane:

sudo softwareupdate -i -a -R

(note your psswd will not echo, type it in anyway use the enter/return key to proceed)

flag definition:

-i Install

-a All appropriate updates

-R Automatically restart (or shut down) if required to complete installation)

DaveTakesPictures wrote:

Macbook, running 11.3 hoping to update to Monterey but it requires turning off Filevault. Sys Prefs is unresponsive to the attempt, notes some users are not able to unlock the disc but the only user is me... Terminal command sudo fdesetup disable returns"FileVault was not disabled (-69594)

So, any ideas or do I just have to suffer and have "Updates Available" pop up every day to remind me I cant update.

Hmmm...I did know Filevault had to be dis-abled to upgrade the macOS (?)

if it is encrypting you have to wait till it completes to proceed....

Is this an old issue new issue, what changed?

What exact Mac is this?

w̶h̶a̶t̶ ̶e̶x̶a̶c̶t̶ ̶m̶a̶c̶O̶S̶ ̶a̶r̶e̶ ̶y̶o̶u̶ ̶c̶u̶r̶r̶e̶n̶t̶l̶y̶ ̶r̶u̶n̶n̶i̶n̶g̶?̶ ̶ ̶ 11.3

It sounds to me like you have other issues involved.

Is Filevault enable? From your Terminal:

fdesetup status

ref:

Turning FileVault on after your Mac is set it up can take quit some time, needs AC power, you can not turn it off until the process completes.

Turn off FileVault encryption on Mac - Apple Support

DaveTakesPictures wrote:

MacBook9,1

 Processor Name: Dual-Core Intel Core m5

 Processor Speed: 1.2 GHz

OEM drive - APPLE SSD AP0512J

I would advise you to call Customer Support  (800) MY–APPLE (800–692–7753) and escalate the issue up the chain of command.

or

on line  Apple Support

Please post back how the issue gets resolved...

DaveTakesPictures wrote:

While sudo softwareupdate -i -a -R was able to get me up to 11.6.5 I am still unable to turn off FileVault with system prefs or terminal and downloading the update still asks to shut it down so I'm still stuck

Macbook 11.3

<MacBook9,1>

We do not see a lot of these here— and I have never seen this issue before.

Is this the OEM drive that shipped with the Mac when new or third party upgrade...?

Tech Specs for MacBook is listed as compatible:

macOS Monterey hardware requirements—macOS Monterey - Apple

iMac late 2015 and later

iMac Pro 2017 and later

MacBook Air early 2015 and later

MacBook Pro early 2015 and later

Mac Pro late 2013 and later

Mac mini late 2014 and later

MacBook early 2016 and later

I would advise you to call Customer Support  (800) MY–APPLE (800–692–7753)

or

on line  Apple Support