update

Im trying to update my phone but it’s saying i’m no longer connected to the internet but my phone says i am

iPhone 12, iOS 15

Posted on Apr 20, 2022 12:10 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 20, 2022 12:45 AM


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Are not using a VPN connection.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 6 gigs of storage available.


You can also check out this article for help -


If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad or iPod touch won't update – Apple Support (UK)



3 replies
Question marked as Top-ranking reply

Apr 20, 2022 12:45 AM in response to Masimillo


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Are not using a VPN connection.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 6 gigs of storage available.


You can also check out this article for help -


If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad or iPod touch won't update – Apple Support (UK)



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.