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Eh4319t Author

Level 1

4 points

Lost document from Macbook

Hi, I’m wondering if anyone could help..

I was working on an important document on Microsoft Word this morning, and my Mac crashed so I turned it back on, and the document disappeared. All of the other windows I was working on restarted automatically except for my document. I’ve tried various methods to recover my document, but to no avail. I can’t even find it on Time Machine.

I had auto save turned on so I thought it would have saved, but I can’t find it. Any advice to retrieve this document? Thanks

MacBook, macOS 10.14

Posted on Apr 20, 2022 11:03 AM

Top-ranking reply

BDAqua

Level 10

245,579 points

Posted on Apr 20, 2022 4:21 PM

Start with this...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Lost document from Macbook

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