Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Tldrd3 Author

Level 1

20 points

"Unable to determine if iPhone battery" message

I keep receiving the "Unable to determine if your iPhone battery is a genuine apple part" notice after latest update. I did not replace my battery or has it been serviced. Why is this happening?

Posted on Apr 20, 2022 4:08 PM

Best reply

deggie

Level 10

167,225 points

Posted on Apr 20, 2022 7:15 PM

There may be an issue with your battery that became apparent during the update. What model iPhone is it? Go to Settings > Battery > Health and see what message you get there. After doing so click on the Get Support link at the top right of this page to contact Apple Support. Do report it, it is silly to assume it is a bug and the next update will fix it.

View in context

"Unable to determine if iPhone battery" message

Similar questions