my friend sold me this ipad and no one knows the apple id or password how do i fix it so i can use it

my friend sold me this ipad and no one knows the apple id or password how do i fix it so i can use it

iPad, iPadOS 15

Posted on Apr 20, 2022 9:59 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2022 10:10 AM

If your friend is the original owner, have them contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -


If your friend isn't the original owner, ask for a refund.

2 replies
Question marked as Top-ranking reply

Apr 21, 2022 10:10 AM in response to Lazz0754

If your friend is the original owner, have them contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -


If your friend isn't the original owner, ask for a refund.

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my friend sold me this ipad and no one knows the apple id or password how do i fix it so i can use it

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