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Level 1

4 points

Daughter’s Locked iphone

My daughter’s iPhone 12pro and her friend locked her phone. We cannot get back into it. iTunes doesn’t work.

please advise

iPhone 12 Pro

Posted on Apr 21, 2022 10:19 AM

Top-ranking reply

Level 10

209,085 points

Posted on Apr 21, 2022 10:28 AM

(< iOS 15.2) See this Apple article: If you forgot your iPhone passcode

(iOS 15.2 and newer) How to reset your iPhone, iPad or iPod touch if you've forgotten your passcode

See also -> If your Apple ID is locked or disabled

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