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Hi, even though I have followed update guide, my battery pack still has its oldest firmware 2.0.2c.0. I tried to connect it via Lightning - USB-C cable to my Macbook (WiFi connected) many times at least for 20 min, but nothing happened. Any ideas? Thank you
Greetings Reebosh,
You're walking through the right steps to update the firmware using a Mac. Since the update isn't starting, have you restarted your Mac? If not, disconnect the MagSafe Battery Pack from the Mac and click the Apple logo towards the top-left, followed by Restart in the menu. After the Mac has restarted, reconnect the MagSafe Battery Pack to see if the update completes. If the update doesn't complete, you'll want to make sure the Mac is running the latest macOS. The steps for updating macOS are listed below and can be found in the following article.
If you're running the latest macOS or the update doesn't complete, try updating via the iPhone. Prior to reconnecting the MagSafe Battery Pack you'll want to restart the iPhone and update iOS. Those steps can be found in the following articles.
Update your iPhone, iPad, or iPod touch
After reconnecting the MagSafe Battery Pack it can take up to a week for the update to complete. This information can be found in the "Attach and remove your MagSafe Battery Pack" section of the following article.
How to use your MagSafe Battery Pack
Let us know how that goes!
Greetings Reebosh,
You're walking through the right steps to update the firmware using a Mac. Since the update isn't starting, have you restarted your Mac? If not, disconnect the MagSafe Battery Pack from the Mac and click the Apple logo towards the top-left, followed by Restart in the menu. After the Mac has restarted, reconnect the MagSafe Battery Pack to see if the update completes. If the update doesn't complete, you'll want to make sure the Mac is running the latest macOS. The steps for updating macOS are listed below and can be found in the following article.
If you're running the latest macOS or the update doesn't complete, try updating via the iPhone. Prior to reconnecting the MagSafe Battery Pack you'll want to restart the iPhone and update iOS. Those steps can be found in the following articles.
Update your iPhone, iPad, or iPod touch
After reconnecting the MagSafe Battery Pack it can take up to a week for the update to complete. This information can be found in the "Attach and remove your MagSafe Battery Pack" section of the following article.
How to use your MagSafe Battery Pack
Let us know how that goes!
Hi. Is there any specific ways to update battery pack using an iPhone? I’ve using it for almost 2 weeks now but the battery has not been update yet
Thanks Todd, simple restart solved the problem.
How can I tell the the MagSafe is updating the firmware when connect to Mac
Hi Todd, actually please ignore last post as following your instructions all is OK now.
many thanks
MagSafe battery pack firmware not updating
