MacBook Pro Won't Reset
Hi, I've been asked to factory reset a MacBook Pro for a friend. Switching it on gives me the folder with a question mark. So I've booted it in Recovery Mode and opened up Disk Utility but every option to First Aid/Erase/Partition/Restore is greyed out. I've also attempted a PRAM reset but just get the question mark folder. I've attached photos of what the Disk Utility looks like during Recovery Mode. Any ideas of whats wrong or what I could try next?
MacBook Pro 13″, macOS 10.13