Verification code sent to wrong phone number

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Verification code sent to wrong phone number

I recently updated my iPad to iPadOS 15, and I was about to update iMovie when it said that I had to send a verification code. However, the code sent to the wrong person in my family. It says that I’m logged in on iCloud, but it doesn’t let me change where it gets sent.

And yes, I’ve tried this article: Get a verification code and sign in with two-factor authentication - Apple Support, but nothing seems to work.

When I tried using ‘Forgot my Password’, it sort of let me change the e-mail, but I had to type in an American Phone Number Format, when I’m from the UK. Please help!

Posted on Apr 23, 2022 5:04 AM

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Answer 1

Gena_D

Community Specialist

Apr 24, 2022 8:53 AM in response to The_Editor_Guy_YT

Hello, The_Editor_Guy_YT.

Thanks for the great information on the steps you've taken so far. At this point, it would be best to reach out to Apple directly for support in this matter. Please take a look at the steps in this article to get started with that: How to use account recovery when you can’t reset your Apple ID password.

Let us know if we can help with anything else at all. Thanks and have a fabulous day!

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Verification code sent to wrong phone number

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