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User profile for user: drandel
drandel Author
User level: Level 1
4 points

Notes app on MacOS 12.3.1 "Create a note" icon grayed out (unavailable)

Why is it that sometimes Notes comes up and I cannot create a new note? The "Create a note" is grayed out; so is File > New Note. Then if I quit the app and restart it, the "Create a note" is now available (usually). Sometimes works--sometimes doesn't. Happens mostly when "Hide Folders" is selected under the View menu. Clicking View > Show folders also typically enables the "Create a note" icon. Not a show-stopper, but definitely a nuisance.


The other odd thing is that "About Notes" says "Version 4.9 (1992)". What's with the 1992? It does, however, say "Copyright @ 2011-2021 Apple Inc."

MacBook Pro 13″, macOS 12.3

Posted on Apr 23, 2022 7:33 PM

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User profile for user: PRP_53
PRP_53
User level: Level 10
91,663 points

Posted on Apr 24, 2022 2:39 AM

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


3 - Does the issue present in this mode ?


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps is the order that have been presents  and still have issues - please advise for possible further assistance.


7 - The version 4.9 and the 1992 is the Build Number corresponding to version 4.9


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User profile for user: PRP_53
PRP_53
User level: Level 10
91,663 points

Apr 24, 2022 2:39 AM in response to drandel

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


3 - Does the issue present in this mode ?


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps is the order that have been presents  and still have issues - please advise for possible further assistance.


7 - The version 4.9 and the 1992 is the Build Number corresponding to version 4.9


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Notes app on MacOS 12.3.1 "Create a note" icon grayed out (unavailable)

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