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ipad not charging

has anyone experienced charging problems with an Ipad Pro?


iPad Pro, iPadOS 15

Posted on Apr 24, 2022 5:50 PM

Reply
4 replies

Apr 24, 2022 7:49 PM in response to blu12

blu12 Said:

"ipad not charging: has anyone experienced charging problems with an Ipad Pro?"

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Troubleshooting iPad Charge:


A. Which Cables to Use: iPad Accessories - Power & Cables Power & Cables - Apple


B. Try what is on these Links:


C. Use an Apple Brand Cable:

Do not use a third party cable - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple).


D. About Battery Health:

Apple doesn't have Battery Health on an iPad. But, for note, Apple recommends that you get a new battery on an iPhone once its Battery Health reaches 80%.


E. A Faulty Device?:

So, is this covered under warranty? Note that this comes with a one-year, out-of-the-box, limited-warranty. So, set up a Genius Bar Appointment, asking them if this a faulty device.

Apr 25, 2022 10:16 AM in response to blu12

These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.



If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

ipad not charging

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