You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

JoyfulLisa Author

Level 1

5 points

My Mac won't import photos from my iPhone. Did everything in the article. Get a message saying Preparing to Import. Now what?

my Mac is stuck in "Preparing photos for import"

What do I do to get photos from iPhone to Mac?

iPhone XR, iOS 15

Posted on Apr 25, 2022 9:16 AM

Top-ranking reply

Old Toad

Level 10

210,615 points

Posted on Apr 25, 2022 12:59 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.

NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

View in context

My Mac won't import photos from my iPhone. Did everything in the article. Get a message saying Preparing to Import. Now what?

Similar questions