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JoyfulLisa Author

Level 1

5 points

My Mac won't import photos from my iPhone. Did everything in the article. Get a message saying Preparing to Import. Now what?

my Mac is stuck in "Preparing photos for import"

What do I do to get photos from iPhone to Mac?

iPhone XR, iOS 15

Posted on Apr 25, 2022 9:16 AM

Top-ranking reply

Old Toad

Level 10

210,907 points

Posted on Apr 25, 2022 12:59 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.

NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

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My Mac won't import photos from my iPhone. Did everything in the article. Get a message saying Preparing to Import. Now what?

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