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I cannot turn ipad on to get serial number in settings/do not have original package either.what can I do now

I cannot turn on my ipad to check setting info.I do not have original packing either to find serial number,now what can I do to complete the process to get my ipad fixed ?

Posted on Apr 25, 2022 5:25 PM

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5 replies

Apr 25, 2022 5:41 PM in response to xtywfz

Patience. This is a user to user forum. We are ALL volunteers helping users.


See this link and you'll see the following section towards the bottom --> Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support


If you don't have your device

There are several places to check that might show the serial or IMEI/MEID number.

  1. Go to appleid.apple.com in a web browser.
  2. Sign in with the Apple ID that you use on your device. 
  3. Choose the Devices section. To see the serial and IMEI/MEID number, select the device.

If you still need help, here's what to try next:

  • Do you have a different device with iOS 10.3 or later that's signed in to your Apple ID? On that device, go to Settings > [Your name]. Scroll down to see any devices signed in with your Apple ID. To view the serial and IMEI/MEID number, tap the device name.
  • Do you still have your device's original package? Find the serial number and IMEI/MEID on the barcode:
  • Still can't find the number that you need? Contact Apple Support by selecting your device from this list:


Apr 25, 2022 5:44 PM in response to xtywfz

The Apple Support Communities are not a “chat room” where you might expect an instant response, but are instead a “forum” where you post a question - and then wait for a contributor to reply.


As to your question, you can find your device serial numbers listed in your AppleID account. Just sign-in to your AppleID account from any web browser - then select the Devices tab. Here you will find the model and serial number - and for Cellular enabled devices, the associated IMEI.


Sign-in here:

https://appleid.apple.com



I cannot turn ipad on to get serial number in settings/do not have original package either.what can I do now

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