ordering and not receiving

hello, i ordered silicon tips for my airpods pro and it supposed to be delivered till 25 of april. on the app store it shows that it has been delivered while i didn't receive it and i am having problems with contacting apple because the phone number for germany store only speak german and i do not, is there any other way to contact them, chat, mail ...

thank you

Posted on Apr 25, 2022 10:39 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 26, 2022 11:18 PM

rabih102 Said:

"ordering and not receiving: [...]is there any other way to contact them, chat, mail ... thank you"

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Contacting Apple in Germany:


Perform a Chat Session:

Keep selecting topics until you get to one that reads "Chat"

Setting Up the Chat Session:

  1. Go to: support.apple.com
  2. Scroll Down to "Tell us how we can help"
  3. Select: Get Support
  4. Proceed from there as Necessary


Important:

Have the Serial Number and Order Number with you when calling.

1 reply
Question marked as Top-ranking reply

Apr 26, 2022 11:18 PM in response to rabih102

rabih102 Said:

"ordering and not receiving: [...]is there any other way to contact them, chat, mail ... thank you"

-------


Contacting Apple in Germany:


Perform a Chat Session:

Keep selecting topics until you get to one that reads "Chat"

Setting Up the Chat Session:

  1. Go to: support.apple.com
  2. Scroll Down to "Tell us how we can help"
  3. Select: Get Support
  4. Proceed from there as Necessary


Important:

Have the Serial Number and Order Number with you when calling.

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ordering and not receiving

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