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alerts for contacts texts and calls

I have an old but very reliable SE first Gen. Recently I stopped receiving alerts for texts and calls for 2 known contacts. Where do I go to reverse the 'mute' symbol associated with their texts ?

iPhone SE, iOS 15

Posted on Apr 26, 2022 5:19 AM

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Question marked as Best reply

Posted on Apr 27, 2022 7:33 AM

Hi okie1951,


We're happy to help out so you can hear the alerts when messages arrive for the two contacts. It sounds like Hide Alerts has been enabled and just needs to be changed back to Show Alerts.


Follow steps below, and when you tap Hide Alerts, it should disable the muted contact. For more details see Change message notifications on iPhone.

Mute notifications for a conversation
1. In the Messages list, touch and hold a conversation.
2. Tap Hide Alerts.

You'll want to select "Show Alerts" instead of "Hide Alerts".


That should allow the alerts to come through again. Let us know if you still need help.


Cheers!

3 replies
Question marked as Best reply

Apr 27, 2022 7:33 AM in response to okie1951

Hi okie1951,


We're happy to help out so you can hear the alerts when messages arrive for the two contacts. It sounds like Hide Alerts has been enabled and just needs to be changed back to Show Alerts.


Follow steps below, and when you tap Hide Alerts, it should disable the muted contact. For more details see Change message notifications on iPhone.

Mute notifications for a conversation
1. In the Messages list, touch and hold a conversation.
2. Tap Hide Alerts.

You'll want to select "Show Alerts" instead of "Hide Alerts".


That should allow the alerts to come through again. Let us know if you still need help.


Cheers!

Apr 27, 2022 7:33 AM in response to okie1951

Hi okie1951,


We're happy to help out so you can hear the alerts when messages arrive for the two contacts. It sounds like Hide Alerts has been enabled and just needs to be changed back to Show Alerts.


Follow steps below, and when you tap Hide Alerts, it should disable the muted contact. For more details see Change message notifications on iPhone.

Mute notifications for a conversation
1. In the Messages list, touch and hold a conversation.
2. Tap Hide Alerts.

You'll want to select "Show Alerts" instead of "Hide Alerts".


That should allow the alerts to come through again. Let us know if you still need help.


Cheers!

alerts for contacts texts and calls

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