TV keep turning off in every 15 min

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TV keep turning off in every 15 min

Whenever I watch Netflix, Disney+, Youtube, Appletve through my Apple TV 4K, my Samsung TV keep turning off in every 15 minutes.

Even after my screen is off, I can still hear sound through airpods.

If I watch directly these through the app installed at my TV, the TV doesn't turn off.

Any one who experienced and fixed?

What I tried but failed;

Apple TV : Never Sleep After. Factory Reset

TV : Turn off EcoSolution, CEC function. Factory Reset.

Apple TV 4K, tvOS 15

Posted on Apr 26, 2022 6:41 PM

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Answer 1

Lindsay_B.

Community Specialist

Apr 27, 2022 1:02 PM in response to hyunjong288

Hi, hyunjong288,

It sounds as if your Samsung TV is going into stand by mode when viewing content from your Apple TV. Samsung advises this can happen if there is no connected device detected, and provides additional information here: Why does the Samsung TV automatically switches to StandBy Mode?

We can suggest trying another port on your TV, checking for updates to the tvOS on your Apple TV: Update your Apple TV - Apple Support, as well as for your Samsung TV: Update the software on your Samsung smart TV.

If the issue continues after that, check your TV user manual for information on standby or sleep mode to see if that may be affecting it.

Best!

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TV keep turning off in every 15 min

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