Hi,
I have iPhone 12 Pro max. I was using E sim perfectly fine until I change the number but with same carrier and having the following error.
Can some one please advise what to do.
my carrier says there is nothing wrong with their sim. I tried the same sim on another phone and it perfectly fine but my phone is not installing it.
farooq
iPhone 12 Pro Max, iOS 15
Hello and welcome to Apple Support Communities, farrooq!
We understand you're having trouble setting up eSIM on your iPhone. We'd be happy to provide information to help you out.
First thing to point out is that the alert says your iPhone can only use data plans from a different network provider.
You can also try the steps suggested here to help you out: If Dual SIM with eSIM isn't working on your iPhone
"If you can't set up your eSIM
Check with your carrier to see if your iPhone plan is eligible for Dual SIM service.
If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature.
Make sure that your carriers support coverage in your area and that there are no service outages.
Make sure that your cellular plans are set up, ready to use, and don’t have a billing-related blockage.
If you still can't set up your eSIM, contact your carriers for support."
Have a great day!
Please note my mobile is not network locked.
I have used E sim already in my phone. I just changed the number and try to use e sim but now it is not working. Keep in mind both the numbers are from same carrier.
just to make sure that I don’t have an issue with my phone I tried the same sim in my friends iPhone ( same model like mine ) and it installed the sim.
it means the problem is some where with my phone setting and not with carrier.
please advise
farooq
Hey farrooq,
Thanks for those details.
We'd recommend contacting Apple Support for further assistance here: Get Support
Thanks!
E sim not working
