I bought IPhone 12 white

I bought IPhone 12 white and the serial startes with FF is the phone used or refurbished or NEW ?

Posted on Apr 28, 2022 10:41 AM

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But brand new iPhone but get a refurbished one? Hello. So last year I preordered an iPhone 12 Pro. So bought what I thought was a brand new one. Saw a thread about the serial number and if it’s starts with F it’s a refurbished phone. mine starts with F. Can this be right? Pre ordering and paying for a brand new phone but getting a refurbished phone does not sound right to be at the prices we pay.
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1 reply

hc1111

Community Specialist

Apr 29, 2022 10:56 AM in response to Mohamedsaeed1992

Hey there Mohamedsaeed1992,

We recommend you Contact Apple Support or visit the place where you purchased your iPhone to confirm if this is refurbished or new.

Take care!

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I bought IPhone 12 white

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