Beats Studio Buds connection issues

I have connection issues with my studio buds every day multiple times. I reset the buds at least once every day. It’s very frustrating. I have been to the Apple store and got a new replacement, still have the same problem


[Re-Titled by Moderator]

Posted on Apr 29, 2022 8:13 PM

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Question marked as Top-ranking reply

Posted on May 1, 2022 9:33 AM

Hi navroz8,



If you'd like to keep your Beats Studio Buds connected, these steps might help. 

Your headphones communicate using Bluetooth, and a Bluetooth signal can be interfered with or weakened in some situations.


Your headphones might lose their connection more often with streaming audio than with content that is stored on your device.* With your device within a few feet of you, try to listen to music or other audio content that is stored on your device—not streamed—with your headphones.


If your headphones maintain their connection without distortion during this test, then here are a couple of things that can help in other situations:

- Keep your iPhone or other device close to you, so that no obstructions, like walls or floors, are between you and your device.
- If possible, move to a different place—in particular, move away from places with many people or a lot of Wi-Fi activity, poorly shielded cables, microwave ovens, and wireless speakers (or turn off the oven or speaker).


If the issue remains, then troubleshoot your iPhone Bluetooth pairing and follow: 


If your headphones keep disconnecting

If you tested your headphones as described in the previous section and audio keeps disconnecting or cutting in and out, unpair your headphones and then pair them again.

Unpair your headphones
1. Unpair from an iPhone:
2. Tap Settings > Bluetooth.
3. Find the device that you want to unpair and tap the Info button .
4. Tap Forget This Device.
5. Restart your iPhone.


Then pair your headphones again and see if the issue remains. The information above is from If the sound from your wireless headphones cuts out or is distorted.  If the issue continues a, let the community know what you found for each of the tests above. Also, let us know if the issue happens with a second device (such as an iPad or another iPhone.) This will tell us if it's happening with multiple devices. 


We hope that helps with your question and take care!

2 replies
Question marked as Top-ranking reply

May 1, 2022 9:33 AM in response to navroz8

Hi navroz8,



If you'd like to keep your Beats Studio Buds connected, these steps might help. 

Your headphones communicate using Bluetooth, and a Bluetooth signal can be interfered with or weakened in some situations.


Your headphones might lose their connection more often with streaming audio than with content that is stored on your device.* With your device within a few feet of you, try to listen to music or other audio content that is stored on your device—not streamed—with your headphones.


If your headphones maintain their connection without distortion during this test, then here are a couple of things that can help in other situations:

- Keep your iPhone or other device close to you, so that no obstructions, like walls or floors, are between you and your device.
- If possible, move to a different place—in particular, move away from places with many people or a lot of Wi-Fi activity, poorly shielded cables, microwave ovens, and wireless speakers (or turn off the oven or speaker).


If the issue remains, then troubleshoot your iPhone Bluetooth pairing and follow: 


If your headphones keep disconnecting

If you tested your headphones as described in the previous section and audio keeps disconnecting or cutting in and out, unpair your headphones and then pair them again.

Unpair your headphones
1. Unpair from an iPhone:
2. Tap Settings > Bluetooth.
3. Find the device that you want to unpair and tap the Info button .
4. Tap Forget This Device.
5. Restart your iPhone.


Then pair your headphones again and see if the issue remains. The information above is from If the sound from your wireless headphones cuts out or is distorted.  If the issue continues a, let the community know what you found for each of the tests above. Also, let us know if the issue happens with a second device (such as an iPad or another iPhone.) This will tell us if it's happening with multiple devices. 


We hope that helps with your question and take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Beats Studio Buds connection issues

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