Related Article: If an alert says Face ID has been disabled on your iPhone or iPad Pro

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need my Face ID to start working

why is my my Face ID not working

iPhone XS, iOS 15

Posted on Apr 29, 2022 10:35 PM

Reply
Question marked as Apple recommended

Hi Chinyere55,

Welcome to the Apple Community.


Re: why is my Face ID not working


As the Related Article above your question says:

your iPhone may need a service or an update (Eg: iOS15.4.1 is available)


About iOS 15 Updates - Apple Support


Else:

If your iPhone Face ID has not been disabled for safety reasons

:

Here's another Apple Support article that may help:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


And

If needed:

You might want to take your iPhone into an Apple Store:

a Genius Bar reservation is recommended:


How to make a Genius Bar reservation at your favourite Apple Store, and get help from an Apple expert.

Genius Bar Reservation and Apple Support Options - Apple


or

Apple Support Website:

Contact - Official Apple Support


or

Apple phone numbers around the world

Contact Apple for support and service - Apple Support


All the best :-)

Posted on Apr 30, 2022 9:13 PM

1 reply
Question marked as Apple recommended

Apr 30, 2022 9:13 PM in response to Chinyere55

Hi Chinyere55,

Welcome to the Apple Community.


Re: why is my Face ID not working


As the Related Article above your question says:

your iPhone may need a service or an update (Eg: iOS15.4.1 is available)


About iOS 15 Updates - Apple Support


Else:

If your iPhone Face ID has not been disabled for safety reasons

:

Here's another Apple Support article that may help:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


And

If needed:

You might want to take your iPhone into an Apple Store:

a Genius Bar reservation is recommended:


How to make a Genius Bar reservation at your favourite Apple Store, and get help from an Apple expert.

Genius Bar Reservation and Apple Support Options - Apple


or

Apple Support Website:

Contact - Official Apple Support


or

Apple phone numbers around the world

Contact Apple for support and service - Apple Support


All the best :-)

I need my Face ID to start working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.