You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

pevans2300 Author

Level 1

0 points

My iphone 12 isn't showing up in my itunes library on my old Mac (running High Sierra, no updates available)

Why won't my iphone sync with my Mac in iTunes?

Some of library showed up, but not all of it.

iPhone 12 mini, iOS 15

Posted on Apr 30, 2022 2:57 PM

Top-ranking reply

turingtest2

Level 10

274,540 points

Posted on Apr 30, 2022 8:00 PM

For iOS 14 & 15 you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

If these steps haven't worked you can also try reinstalling iTunes12.8.2.3.dmg (El Capitan/Sierra) or iTunes12.8.3.1 (High Sierra) while your device is connected and unlocked.

tt2

View in context

My iphone 12 isn't showing up in my itunes library on my old Mac (running High Sierra, no updates available)

Similar questions