I’m trying to fund my Apple account but a message comes up saying I should contact the ITunes Store support before I can finish my transaction?
iPhone XR, iOS 15
See also the following Apple articles:
If your payment method is declined in the App Store or iTunes Store
If your payment method is declined in the App Store or iTunes Store - Apple Support
If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.
You need to update your payment information.
👉 Sign in to your Apple ID account page and edit your Apple ID details.
On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.
Or -> Change, add or remove Apple ID payment methods
Change, add or remove Apple ID payment methods – Apple Support (UK)
See also the following Apple articles:
Add money to your Apple ID balance
Add money to your Apple ID balance – Apple Support (UK)
What you can buy with your Apple Gift Card or Apple ID balance
What you can buy with your Apple Gift Card or Apple ID balance – Apple Support (UK)
Payment methods you can use with your Apple ID
Payment methods you can use with your Apple ID – Apple Support (UK)
See also the following Apple articles:
If your payment method is declined in the App Store or iTunes Store
If your payment method is declined in the App Store or iTunes Store - Apple Support
If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.
You need to update your payment information.
👉 Sign in to your Apple ID account page and edit your Apple ID details.
On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.
Or -> Change, add or remove Apple ID payment methods
Change, add or remove Apple ID payment methods – Apple Support (UK)
See also the following Apple articles:
Add money to your Apple ID balance
Add money to your Apple ID balance – Apple Support (UK)
What you can buy with your Apple Gift Card or Apple ID balance
What you can buy with your Apple Gift Card or Apple ID balance – Apple Support (UK)
Payment methods you can use with your Apple ID
Payment methods you can use with your Apple ID – Apple Support (UK)
As the message states, contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call -
Trying to fund my account but they said I should contact iTunes Store to finish my transaction
