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Hello Sir/Madem,
I first used this Apple ID on my phone. I then gave the phone to my sister and she created an Apple ID with her own name and used it for a while. Then suddenly one day he forgot his passcode. Now the phone can not open. She forgot all about her Apple ID password. Is there any way to re-open the phone using my Apple ID now?
iPhone 6, iOS 12
Hi,
If the device is disabled for a forgotten passcode, you will need to restore via iTunes on a Mac or Pc in order to erase the passcode. From there, if activation lock is not enabled, you can sign in with the preferred Apple ID as normal.
If necessary, if If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
Hi,
Enter the original Apple ID credentials in order to sign in and disable activation lock. From there, you should be able to remove the device from find my and then sign in with the preferred Apple ID.
Ma'am both my Apple IDs are real. First I used my own Apple ID. Then my sister was used to remove mine. Now my sister forgot her Apple ID password. So how do I turn off Find My Device from here now? My ID Password is not working on this device.
Hi,
if you have any other devices currently signed in to iCloud Settings with the affected Apple ID, you can change the password in Settings > Name > Password & Security > Change Password.
Once changed, you can then enter the new password and complete the setup assistant as normal, or, after changing the Apple ID password on that secondary device, you can open the Find My app > Devices > click on the affected device > Remove from Account/Remove this device > enter Apple ID password > confirm.
This disables activation lock and removes the device from being associated to that Apple ID.
If you instead chose the second option, you will need to restart the device after disabling activation lock. Once restarted, you can complete the setup assistant as normal. You will not be asked for the previous Apple ID information.
If you do not have any other devices signed into iCloud Settings with the affected Apple ID, but you have the same trusted phone number, you can use the Support app to change your password by confirming a two-factor verification code sent to your trusted phone number.
If you do not have the same trusted phone number, you will need to set up account recovery online at iforgot.apple.com
Once you have regained access to the affected Apple ID, you can remove activation lock.
Here is the screenshot
This want last apple id and password
I forget my new icloud id and password
