MacBook Pro repair "On Hold".... with no updates, no end in sight. How long do I wait?
Waiting with no end in sight on a repair of a non-functioning MacBook Pro (kernel panic caused by an error while installing an update on boot up) seems in limbo.... with one update nearly 2 weeks ago saying "Repair on Hold, new part was ordered".
I've called 5 times, gotten no information as to when I might expect the laptop back. No estimate, no information on the delay, no recourse whatsoever. Except to sit around and wait for updates that have not been coming.
Truly maddening. The complete lack of information from Apple, considering the repair was due to a problem that they seemingly introduced when they replaced my logic board a month earlier (that time due to battery swelling issue that required a new battery and top case). They encouraged my to let them send the machine out to the repair center because it would be faster than them ordering the part to come to the store. "3-5 days," they said.
After "3-5 days" passed with no further update other than "we had to order a new part," I started calling and got absolutely no new information, no time estimates, nothing.
Of course, this is the machine I use for work and have had to try various other options to replace it. I just wish they would be up front about the delay and tell me how long it might be so I could better plan how I replace my workstation in the interim.
Hugely disappointing service from Apple. The lack of information is the worst part - I could handle the time it might take to get parts or make repairs, but I feel like they essentially hijacked my laptop under the pretense of a quick turnaround. What's worse, if you do a couple minutes of Googling, it appears this is a known issue with these machines (Touch Bar-equipped MBPs), and it began immediately after they serviced the machine for something else (which I brought in as a safety concern, though it didn't affect performance).
I've repeatedly tried to get in touch with someone who could provide an answer into how long the repair might take, or how long the delay in the part ordered would be, but support only reads me back the same update from 2 weeks ago that I can access.
How long should I wait? And what other recourse do I have?
MacBook Pro with Touch Bar
