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Level 1

4 points

restoring my apple device to factory settings because i don't have the password is not working

I'm trying to restore an Ipad to factory settings from a member of my team that I had to let go and I want to reuse it

iPad mini, iOS 12

Posted on May 2, 2022 5:01 PM

Top-ranking reply

Level 10

268,275 points

Posted on May 2, 2022 6:10 PM

Is this iPad managed under a Mobile Device Management plan?

If not, and if the departed team member used her/his own Apple ID on the device, the iPad is Activation Locked.

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