I can’t get my email to work on my iPad

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Level 1

11 points

I can’t get my email to work on my iPad

I can’t get my email to work - they say I entered the wrong password and must have happened too many times - now they want to delete my account?? Usually I have a chance to change my password. I used the new one and my very old one I need help. I am confused and don’t know what is happening or why - I went to send an email and it wouldn’t send- It comes up the name or password is incorrect - I went to settings and it would not take my password and then a delete in red came up and I don’t want to delete my account that I’ve had for 20+ years. usually if I enter a wrong password to many times I can change it - but that wasn’t offered. Now I can’t send any emails and don’t know what to do.

I am able to send emails on my iPhone though—

[Edited by Moderator]

iPad Air 2, iPadOS 15

Posted on May 3, 2022 3:47 PM

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Answer 1

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applecommunitymember

Level 2

233 points

May 3, 2022 4:02 PM in response to NLNbff

If you open Safari, then log in to http://www.aol.com successfully, then you will see that: 1. Your password still works, and 2. Your email is still on the Cloud. When you delete the account from the iPad, you will re-configure it (add it back) with the updated settings from AOL (or iCloud) and you will be able to send and receive mail again.

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