Remove the VPN, connect to a strong wifi and it should work. Are you trying to download it over 5g?
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Question marked as
Top-ranking reply
Remove the VPN, connect to a strong wifi and it should work. Are you trying to download it over 5g?
5 replies
Question marked as
Top-ranking reply
I can’t use a WiFi I’ve been doing it with my GB since and it was done to that stage so I only don’t understand why it stopped and not working anymore I already remove the Vpn
It’s working out now ty
Welcome.
Why does my iOS keep saying preparing update