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When you open the application, health steps are not displayed and not updated, and sometimes even when you open it, everything freezes and crashes

how to fix this, what's the problem?

iPhone 11, iOS 15

Posted on May 5, 2022 10:32 AM

Reply
Question marked as Top-ranking reply

Posted on May 6, 2022 1:58 PM

Hi SW1Z1K,


Thanks for the info. You can force an app to close by completing the steps listed here: Close an app on your iPhone or iPod touch


Also, let's make sure that the "Fitness Tracking" and "Health" options are both enabled under Settings > Privacy > Motion & Fitness


Lastly, turn "Fitness Tracking" and "Health" off under Settings > Privacy > Motion & Fitness, then turn them back on. Once done, test for the issue again.


Take care




7 replies
Question marked as Top-ranking reply

May 6, 2022 1:58 PM in response to SW1Z1K

Hi SW1Z1K,


Thanks for the info. You can force an app to close by completing the steps listed here: Close an app on your iPhone or iPod touch


Also, let's make sure that the "Fitness Tracking" and "Health" options are both enabled under Settings > Privacy > Motion & Fitness


Lastly, turn "Fitness Tracking" and "Health" off under Settings > Privacy > Motion & Fitness, then turn them back on. Once done, test for the issue again.


Take care




May 6, 2022 1:42 PM in response to SW1Z1K

Hello SW1Z1K,


Welcome back to Apple Support Communities!

To learn even more about the situation, does a normal restart of the iPhone have any impact on the issue?

To confirm, you're using iOS 15.4.1 at this time? Do you have any apps installed that might alter the Heath app?

Do any other apps have this issue, or only the Health app?

The more details you can provide about the situation, the better equipped we are to assist.


Cheers!

May 6, 2022 11:11 AM in response to SW1Z1K

Hi SW1Z1K,


With your Health app not updating data and becoming unresponsive, start by force quitting and re-opening the app. Make sure you're running the latest software in Settings > General > Software Update. Restart iPhone.


If your activity is synced from another device such as an Apple Watch, open the Health app > tap on your profile in the upper-right corner. Scroll down to Devices and make sure that the device is listed. If a device is listed, you can tap on the device and the waling activity to view information to ensure it is available from the other device.



Regards.


When you open the application, health steps are not displayed and not updated, and sometimes even when you open it, everything freezes and crashes

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