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KyraXu Author

Level 1

4 points

mac book pro was stuck when updating

my mac book pro was stuck when updating, it has been five hours and the progress bar havent moved at all. i tried shutting it but when i reopens it its still stuck on the same place

Posted on May 5, 2022 3:13 PM

Best reply

leroydouglas

Community+ 2024

Level 10

184,116 points

Posted on May 6, 2022 7:52 AM

KyraXu wrote:

my mac book pro was stuck when updating, it has been five hours and the progress bar havent moved at all. i tried shutting it but when i reopens it its still stuck on the same place

You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force Shut down your Mac.

Log out, sleep, wake, restart or shut down your Mac

Shut down or restart your Mac - Apple Support

Try a safeoot—SafeBoot How to use safe mode on your Mac - Apple Support

Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

See If you can login here and then launch the installer from your Applications folder—"Install macOS XXXXXX.app"

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mac book pro was stuck when updating

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