Could someone tell me what's wrong with my device? In my safari browser, i am unable to open messenger. This message keeps coming in. I've tried everything but nothing seems to work. Thank you
MacBook Pro
Hi emg_24,
That type of error/language is usually indicative of an issue loading a specific site or service. We would suggest testing other sites to ensure you are able to load websites properly.
If other sites do not load on your device than it may be an issue with either the device or network.
Here is a great resource if that is the case: If your Mac isn't connecting to the internet over Wifi. In particular you may want to restart your mac and follow the instructions to use the built-in diagnostics as well:
Use the built-in diagnostic tools
Wi-Fi Recommendations. Click Wi-Fiin Control Center or the menu bar and check for a menu item named Wi-Fi Recommendations. If you see it, your Mac has detected an issue and has recommendations. Choose Wi-Fi Recommendations to learn more.*
Wireless Diagnostics. Press and hold the Option key on your keyboard while clicking Wi-Fi
If other websites are able to connect just fine we'd recommend taking a look at Facebook Messenger's support website for further help: Messenger Help Center.
Take care!
Hi emg_24,
That type of error/language is usually indicative of an issue loading a specific site or service. We would suggest testing other sites to ensure you are able to load websites properly.
If other sites do not load on your device than it may be an issue with either the device or network.
Here is a great resource if that is the case: If your Mac isn't connecting to the internet over Wifi. In particular you may want to restart your mac and follow the instructions to use the built-in diagnostics as well:
Use the built-in diagnostic tools
Wi-Fi Recommendations. Click Wi-Fi
Wireless Diagnostics. Press and hold the Option key on your keyboard while clicking Wi-Fi
If other websites are able to connect just fine we'd recommend taking a look at Facebook Messenger's support website for further help: Messenger Help Center.
Take care!
Open Safari
Select Preferences under the Safari Menu
Click the Advanced Tab
Check the box at the bottom "Show Develop menu in menu bar"
Close the Preferences
Under the Develop Menu, choose "Empty Caches"
Wait about 5 minutes
Open Safari
Go back under the Preferences
Click the Privacy Tab
Click "Manage Website Data..."
Click "Remove All"
Quit and reopen Safari
Still not working
sorry! Something went wrong :( Safari not loading messenger.com
