You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple App or Itunes

Since the last update my Apple App and ITunes Store will not work. It keeps requesting my payment—I use PayPal. It recognizes that payment method but will not let me go any further, I can’t even download FREE apps


iPad Pro, iPadOS 14

Posted on May 7, 2022 8:57 AM

Reply
Question marked as Top-ranking reply

Posted on May 8, 2022 7:10 AM

You may need to have a payment method on file, even if the app you want to download is free.

Check which payment method you have on file 


Or -> Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


You can also use your Apple ID balance, see ⤵️

Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

What you can buy with your Apple Gift Card or Apple ID balance

What you can buy with your Apple Gift Card or Apple ID balance – Apple Support (UK)


3 replies
Question marked as Top-ranking reply

May 8, 2022 7:10 AM in response to Lolepere

You may need to have a payment method on file, even if the app you want to download is free.

Check which payment method you have on file 


Or -> Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


You can also use your Apple ID balance, see ⤵️

Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

What you can buy with your Apple Gift Card or Apple ID balance

What you can buy with your Apple Gift Card or Apple ID balance – Apple Support (UK)


Apple App or Itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.