You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
All of a sudden the charger doesn’t work on the iPad. I went to an Apple store to see if it was the battery. The charger at the store worked and I purchased a new charger thinking mine was no good. It didn’t work. The store charger was wider/thicker. I asked where I could buy it, and the technician said, “I can’t tell you or help you.” Great answer!!! You should be able to support your product and customers!
Where can I purchase it?
An iPad Pro 12.9" 1st generation (firstly released in 2015), is compatible with this Apple charger:--> Buy 20W USB-C Power Adapter - Apple
But since this charger has an USB-C port, you need this cable too:--> USB-C to Lightning Cable (1 m) - Apple
Regards
Giulio
An iPad Pro 12.9" 1st generation (firstly released in 2015), is compatible with this Apple charger:--> Buy 20W USB-C Power Adapter - Apple
But since this charger has an USB-C port, you need this cable too:--> USB-C to Lightning Cable (1 m) - Apple
Regards
Giulio
What iPad model do you have?:--> Identify your iPad model - Apple Support
Did you try to use a different new charging cable?
Did you check your charging port to see if it is dirty?
As far as chargers are concerned, you can use an original Apple charge, or any MFI (made for iPhone/iPad) certified PD charger of any wattage, bearing in mind that chargers do not "push" power; they just supply power "drawn" by your iPad.
Regards
Giulio
The model is A1584 and the battery was tested…it’s fine.
I bought a charger in the in the Apple store, tested it and it didn’t work. I tried all the chargers I have and they didn’t work.
The tech cleaned the charging port.
The charger at the Apple store charging station did. I asked where I can purchase it and that’s where I got the response, “ Can’t help you and can’t tell you.”
Are you able to tell me where I can purchase one? It was a bit thicker and wider.
P.S. Since you said that the charger you bought at the Apple Store is not working, I would take it back to that Apple Store (along with your iPad and charging cable), demonstrating your problem. They should replace it with a working one.
Giulio,
Thank you. Fingers crossed, the charger works.
Rmiraglia wrote:
Giulio,
Thank you. Fingers crossed, the charger works.
All is well what ends well :)
Have a nice sunday.
Charger issues
