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IPhone 13 Replacement

recently I received an IPhone 13 from amazon and it has scratches around camera lens so how can I replace it?

Posted on May 9, 2022 11:02 AM

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Question marked as Apple recommended

Contact Amazon directly. They would need to replace it themselves assuming it was sold and shipped by them. If it was sold by a 3rd party vendor on Amazon and only shipped by amazon, then the 3rd party vendor is responsible for it and its warranty.

https://www.amazon.com/gp/help/customer/display.html?nodeId=G4KFSMKGWZPYNW9X

Posted on May 9, 2022 11:14 AM

1 reply
Question marked as Apple recommended

May 9, 2022 11:14 AM in response to Naveen_9

Contact Amazon directly. They would need to replace it themselves assuming it was sold and shipped by them. If it was sold by a 3rd party vendor on Amazon and only shipped by amazon, then the 3rd party vendor is responsible for it and its warranty.

https://www.amazon.com/gp/help/customer/display.html?nodeId=G4KFSMKGWZPYNW9X

IPhone 13 Replacement

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