Volume glitch

My iPhone XS plays music/videos at full volume even though my sound is muted. It’s muted both by the side volume buttons and shows mute on the control center with the speaker with a line through It. I’m aware this isn’t the same as muting calls/sounds by the side switch. I’ve already restarted my phone and checked for updates. I’ll have my phone on mute and then click on a video expecting it to not play sound but then it blasts on full volume, even while showing mute in the control center.

iPhone XS, iOS 15

Posted on May 9, 2022 2:43 PM

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3 replies

May 10, 2022 10:27 AM in response to Landonoj98

Hello Landonoj98,


Thanks for posting to Apple Support Communities.


We understand that you're having a volume issue with your device. If you're still experiencing an issue after restarting your iPhone and making sure it is up-to-date, we recommend having the iPhone diagnosed by a service technician. Here is how you can locate your nearest Apple Authorized Service Provider, Apple Store, or Apple Authorized Distributor: Find Locations


Here's a good article to check out as well: Get your iPhone, iPad, or iPod touch ready for service


If you have additional questions or would like assistance in locating service options, contact Apple Support: Contact Apple Support


We hope this helps.


Have a nice day.

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Volume glitch

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