my photos are blank on my mac
My photos are blank on my mac
iMac 27″, OS X 10.11
Question marked as
User profile for user:
tgok23
User level:
Community Specialist
Hey there basil182,
We can see you've been using If you're missing photos or videos in the Photos app, and let's see if these steps help you out:
"If you're having other issues with Photos
If you're experiencing other issues—like missing or blank photo thumbnails, unexpected behavior, or if Photos won’t open—try to see if it's an issue with your library by following these steps.
Create a new Photos library and see if your issues persist:
- Quit Photos.
- Press and hold the Option key while you open Photos.
- In the dialog that appears, click Create New.
- Give your new library a name, then click OK. Note whether Photos opens successfully with this new library.
To return to your main Photos library, quit Photos. Then open it again while holding the Option key, select your main library, and click Choose Library.
Alternatively, you can open Photos in another user account on your Mac and note whether Photos opens successfully.
If Photos opens with the new library, or in a different user account, it might mean that there's an issue with your library. Follow the steps to use the Photos library repair tool on your main Photos library."
We've found this in Get help with the Photos app on your Mac. We like this because it give you the steps you need, and even suggests trying to open the photos in a different user account. This guide is more specific to your Mac.
If you're using iCloud Photos, you'd want to make sure you have strong internet connection and make sure the photos aren't being updated. To check this go to Photos, look at the sidebar on the left, and select Library. When you look at the bottom, you'd be able to see if there are any photos updating.
We're hoping this helps out! If not, let us know if you're receiving any error message at all on your Mac. It will helps us continue to narrow down what might be happening with you.
Kind regards.
