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12.3.1 download stall

my brand new mac24inch is not allowing update to 12.3.1. I keep getting message "failed to personalise the software".

have tried all I know but am I missing something?

Thank you

iMac 24″, macOS 12.0

Posted on May 10, 2022 5:13 PM

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Question marked as Top-ranking reply

Posted on May 11, 2022 12:48 AM

Try booting to Safe Mode. That boot up takes minutes and clears caches and other things that may resolve your problem.

How to use safe mode on your Mac - Apple Support

Try downloading and installing the update while in Safe Mode.

2 replies

May 10, 2022 5:52 PM in response to celinefromadelaide

celinefromadelaide wrote:

my brand new mac24inch is not allowing update to 12.3.1. I keep getting message "failed to personalise the software".
have tried all I know but am I missing something?
Thank you


see if this gets you going

If an error occurred while updating or installing macOS - Apple ...


If you are still at a loss‚

Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support



12.3.1 download stall

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