Perform a forced-restart of the iPad - as doing so will often resolve an isolated software issue:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.
If your “new” iPad was purchased directly from Apple within the last 14-days - and the problem persists - you would be well advised to take advantage of Apple’s 14-day return period - with which you can unconditionally return your iPad for exchange or refund.
Otherwise, if the problem is unresolved, you might be best advised to seek assistance from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess the iPad:
Genius Bar Reservation and Apple Support Options - Apple
