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having trouble updating my iphone through itunes

trying to install my update with IOS on itunes. getting an error code 4000

iPhone 11, iOS 15

Posted on May 11, 2022 7:53 AM

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Question marked as Best reply

Posted on May 11, 2022 7:56 AM

See this Apple article: If you see an error when you update or restore your iPhone, iPad, or iPod

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support (SG)

 

Turn your iPhone on and unlock it -> enter the passcode.

Go to Settings -> Display and Brightness  -> Auto-Lock set to Never.


Guess you use a Windows PC, if so check the AV & Firewall you use on the PC. 

Disable all AV & Firewalls temporarily while you restore & update your apple device.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

1 reply
Question marked as Best reply

May 11, 2022 7:56 AM in response to izaac181

See this Apple article: If you see an error when you update or restore your iPhone, iPad, or iPod

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support (SG)

 

Turn your iPhone on and unlock it -> enter the passcode.

Go to Settings -> Display and Brightness  -> Auto-Lock set to Never.


Guess you use a Windows PC, if so check the AV & Firewall you use on the PC. 

Disable all AV & Firewalls temporarily while you restore & update your apple device.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

having trouble updating my iphone through itunes

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