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User profile for user: vagner18
vagner18 Author
User level: Level 1
5 points

Apple TV

Não consigo ver os vídeos da Apple TV na minha smart tv Samsung

aparece a mensagem de vídeo não disponível

Já tentei o suporte Apple que diz que o problema é da tv e não do App

Atualizei a tv e reinstalei os Apps e persiste o problema

liguei de novo no suporte Apple e continuam a falar que o problema é da TV, mas, não me falam o que fazer

suporte da Apple já foi melhor

vou acabar tendo que cancelar a assinatura

Apple TV

Posted on May 11, 2022 6:03 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
140,726 points

Posted on May 12, 2022 12:28 AM

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


“Video not available” may mean no valid reaction from the remote server.


  1. Try restarting your router.
  2. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
  3. Verify that your router doesn’t block ports that Apple services like to use.
  4. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
  5. Verify that your smart TV has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.


Else

  1. Check for Samsung TV software updates/firmware updates.
  2. Check for Apple TV app updates, if not set to do so automatically.
  3. Try resetting the Apple TV app.
  4. Try deleting and re-installing the Apple TV app (that may not be available for pre-installed apps).
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
140,726 points

May 12, 2022 12:28 AM in response to vagner18

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


“Video not available” may mean no valid reaction from the remote server.


  1. Try restarting your router.
  2. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
  3. Verify that your router doesn’t block ports that Apple services like to use.
  4. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
  5. Verify that your smart TV has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.


Else

  1. Check for Samsung TV software updates/firmware updates.
  2. Check for Apple TV app updates, if not set to do so automatically.
  3. Try resetting the Apple TV app.
  4. Try deleting and re-installing the Apple TV app (that may not be available for pre-installed apps).
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