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Level 1

4 points

Suddenly iMac does not recognize wireless keyboard.

Keyboard light is on (so batteries are good) but the computer and keyboard are not communicating. I am unable to enter password to log onto computer.

iMac 27″, macOS 10.13

Posted on May 12, 2022 10:11 AM

Top-ranking reply

Level 10

144,102 points

Posted on May 12, 2022 10:26 AM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

Connect the USB keyboard and mouse to the computer.
Open System Preferences – Bluetooth
Un-pair the wireless keyboard and mouse.
Turn off Bluetooth
Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support
Restart the computer normally.
Open System Preferences – Bluetooth
Turn on Bluetooth
Re-Pair the wireless keyboard and mouse.
Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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