AppleCare+ Covered damage incidence use for glass face scratches

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AppleCare+ Covered damage incidence use for glass face scratches

I went to the Apple Store today to have the scratched glass on my watch 6 replaced and use one of my 2 covered incidences with AppleCare+. I was told that scratches that are “minor” (no definition given) will not be fixed. Has anyone else had this experience and what did you do?

Apple Watch Series 6

Posted on May 12, 2022 11:27 AM

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Answer 1

May 12, 2022 1:16 PM in response to berkeley_mac

They may be referring to the following from Legal - AppleCare+ - Apple

Apple will not provide Hardware Services or ADH Services in the following circumstances:

(a) to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;

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AppleCare+ Covered damage incidence use for glass face scratches

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