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Brought phone from someone can get it to factory reset

How can I get this fixed

Windows, Windows 10

Posted on May 12, 2022 12:40 PM

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Question marked as Best reply

Posted on May 12, 2022 12:59 PM

You will need the Apple ID and Password of the original owner to get past Activation Lock which is a theft prevention feature. If you cannot get that info, you will never be able to use the device. You can recycle it at any Apple Store....

How to remove Activation Lock - Apple Support

https://discussions.apple.com/docs/DOC-250001038

1 reply
Question marked as Best reply

May 12, 2022 12:59 PM in response to carmalita242

You will need the Apple ID and Password of the original owner to get past Activation Lock which is a theft prevention feature. If you cannot get that info, you will never be able to use the device. You can recycle it at any Apple Store....

How to remove Activation Lock - Apple Support

https://discussions.apple.com/docs/DOC-250001038

Brought phone from someone can get it to factory reset

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