You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone freezing at Lock Screen passcode

What to do when my iPhone freezes when I enter my passcode on the Lock Screen… my phone died and immediately when I turned it on this happened. Never had a problem before with it.

T send help plzzz

iPhone 11, iOS 15

Posted on May 13, 2022 7:13 PM

Reply
Question marked as Top-ranking reply

Posted on May 13, 2022 7:30 PM

Yesmanhusky Said:

"iPhone freezing at Lock Screen passcode: What to do when my iPhone freezes when I enter my passcode on the Lock Screen… my phone died and immediately when I turned it on this happened. Never had a problem before with it. : T send help plzzz"

-------


Where to go from here.

If this message came about, then troubleshoot this as a locked device. Refer the following...


Troubleshooting a Locked iPhone:

Hold it Right There!

Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through 
1 reply
Question marked as Top-ranking reply

May 13, 2022 7:30 PM in response to Yesmanhusky

Yesmanhusky Said:

"iPhone freezing at Lock Screen passcode: What to do when my iPhone freezes when I enter my passcode on the Lock Screen… my phone died and immediately when I turned it on this happened. Never had a problem before with it. : T send help plzzz"

-------


Where to go from here.

If this message came about, then troubleshoot this as a locked device. Refer the following...


Troubleshooting a Locked iPhone:

Hold it Right There!

Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through 

iPhone freezing at Lock Screen passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.