Hi, can anyone please assist. I requested a refund for an app I did not intend to purchase and forgot to cancel subscription. I cancelled it and requested a refund and Apple claims it has been refunded but it hasn't been debited on my account

I need a refund

Hello ~ Take a look here:

Subscriptions and Billing - Official Apple Support

It is always best to go to the upper right hand corner and click on Post to start your own question…so that it gets the deserved attention. Try that next time…it’s easy.

~Katana-San~

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to upper right hand corner and click on Get Support and they can zero it for you or:

Contact Apple for support and service

Also if you are changing regions take a look through this article as well:

Change your Apple ID country or region - Apple Support

It is always better to go to upper right and click on Post to start your own question so it gets the attention it does especially since your question is a different topic than the original post.

~Katana-San~

Hello ~ Take a look here and pay close attention to the time frames:

Check the status of a refund for apps or content that you ...

~Katana-San~

Hello again ~ You are welcome and that’s what this forum is all about:)

~Katana-San~

Iwould like to remove the balance

from my accounts so that I can change

my country