The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
MacBook Air 13″, macOS 10.15
In cases like this you have two avenues; take both:
Contact Apple and complain: Get Support link at upper right this page is a good starting point.
Contact your Bank and explain the problem. If it was a Debit card and not a Credit card, the process will take longer to correct. How much longer depends on your bank and their enthusiasm.
Unfortunately prior purchases seldom enter into the financial end of the process, if they do at all. Fiduciary responsibilities and all that.
In cases like this you have two avenues; take both:
Contact Apple and complain: Get Support link at upper right this page is a good starting point.
Contact your Bank and explain the problem. If it was a Debit card and not a Credit card, the process will take longer to correct. How much longer depends on your bank and their enthusiasm.
Unfortunately prior purchases seldom enter into the financial end of the process, if they do at all. Fiduciary responsibilities and all that.
I was able to call and the support
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)
and they told me that operator for post sales would make a call back tom 10AM Monday, which is ok. sent them a file that I was already debited the amount, Support was very helpful
Ok on Apple.
Don't rely on email ... make a phone call as well.
Thanks for the response, apparently the support is from Monday to Friday only so I have to wait (Its Saturday here now) . I'll email the bank as well to make sure i get some response
How to get a refund or complete the purchase? the checkout went wrong but debited the payment
