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alys35 Author

Level 1

4 points

Question mark folder

Hi there, I tried to factory reset my MacBook Pro but when a black screen with two icons, Macintosh and macOS Sierra, I clicked on Macintosh and everything turns black... when I tried to turn on my Mac the question mark folder appears. So I tried to reinstall the macOS Sierra and a messenger appears saying that is an error. What am I supposed to do now?

Thanks!

Posted on May 15, 2022 3:33 PM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

189,162 points

Posted on May 15, 2022 4:23 PM

alys35 wrote:

Hi there, I tried to factory reset my MacBook Pro but when a black screen with two icons, Macintosh and macOS Sierra, I clicked on Macintosh and everything turns black... when I tried to turn on my Mac the question mark folder appears. So I tried to reinstall the macOS Sierra and a messenger appears saying that is an error. What am I supposed to do now?

Thanks!

If your Mac starts up to a question mark

If your Mac starts up to a question mark - Apple Support

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Question mark folder

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